You can create ring groups based on location, language, or help topic and take an unlimited number of concurrent calls on the same phone number. Call CenterĪircall enables you to set up a virtual call center complete with a queue for incoming calls. With a Professional plan, you also get access to call monitoring and call whispering, which enables a manager to privately provide advice in real-time during an ongoing call. You can also assign a call to a teammate to add it to the to-do list on their Aircall dashboard.ĭuring live calls, Aircall offers an option for you to speak privately to a teammate before transferring a call. A shared call inbox and address book ensures that everyone on your team is working with the same information. CollaborationĪircall has several tools to help your team manage calls more effectively. Aircall has numbers for more than 100 countries. Toll-free and International NumbersĪircall enables you to create toll-free and international numbers instantly, even if your company doesn’t have a physical presence in the country where you want a phone number. This automatically adds phone numbers from any webpage to a queue, enabling you to make a large volume of sales calls in rapid succession. One feature that’s reserved for Professional users is the power dialer. You can also tag and describe calls so that it’s easier to find recordings later. In addition, Aircall has handy features for productivity like click-to-dial on your computer and the ability to forward calls to a mobile app on your smartphone. To start, this VoIP service offers all the basics you’d expect, such as call recording, call routing, and SMS messaging. Aircall Available FeaturesĪircall is packed with features for teams that make a lot of calls. You can try out Aircall for free for 7 days. Aircall also offers custom packages with unlimited international calling. You must contact Aircall for outbound international calling rates. All incoming and outbound calls in the US and Canada are toll-free. Only 1 phone number is included for these plans, and each additional number costs $6 per month. The Professional plan costs $70 per user per month or $50 per user per month if you pay annually. It also adds a callback queue for responding to customers without making them wait on hold. The Professional plan offers Salesforce integration, advanced analytics, and access to a dedicated account manager. The Essentials plan costs $40 per user per month or $30 per user per month if you pay annually. However, it doesn’t offer integration with Salesforce, and it only offers a basic analytics dashboard. The Essentials plan offers access to the majority of Aircall’s features.
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